Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by style, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply visit our returns portal to initiate a refund or a free exchange for a different size.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your heavenly comfort sooner.
Are your materials sustainably sourced?
At Heavenly Feet, we prioritize ethical fashion. Many of our collections feature vegan leather alternatives and recycled outsoles, and we work exclusively with manufacturers who follow fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my new shoes?
To maintain the quality of your footwear, we recommend using a damp cloth for light cleaning and avoiding direct heat sources. Specific care instructions for suede and leather are included in every box.